ZYMORAE products are manufactured and shipped by our fulfillment partner Supliful from a US-based facility.
1. Where we ship
- United States: all 50 states, including Alaska, Hawaii, and US territories.
- International: not currently supported. We are expanding fulfillment regions and will update this page when more destinations are available.
2. Processing time
Orders are typically processed and dispatched within 1-3 business days after they are placed. Orders placed on weekends or US federal holidays begin processing the next business day.
3. Delivery times
Once dispatched, delivery times depend on destination and selected method:
- Standard (contiguous US): 3-7 business days.
- Alaska, Hawaii, US territories: 5-10 business days.
- Expedited: 2-3 business days, where available, at checkout.
Delivery times are estimates provided by the carrier and not guaranteed. Weather, holidays, and carrier delays may extend transit.
4. Shipping costs
Shipping is calculated at checkout based on destination, weight, and selected method. We may offer free standard shipping above an order threshold during promotional periods — that threshold will be shown on the cart page when available.
5. Tracking
Once your order ships, you will receive a confirmation email with a tracking number and a link to the carrier's tracking page.
6. Wrong address
Please double-check your shipping address at checkout. If you notice an error, email hello@zymorae.com within 1 hour of placing the order and we will try to update it before the package ships. Once a package has shipped, address changes are not always possible.
7. Refused or returned-to-sender shipments
If a package is refused or returned to us due to an incorrect address, an undeliverable address, or repeated failed delivery attempts, we will refund the order total minus the original shipping cost.
8. International customers (future)
When international shipping becomes available, customers will be responsible for any customs duties, taxes, or import fees imposed by their country.
9. Contact
Questions about an in-transit order: hello@zymorae.com.
This document is a draft policy provided as-is. For jurisdiction-specific or commercial use, have a licensed attorney review and adapt it. Reach us at hello@zymorae.com.